Returns & Exchanges
At Dibor, we want you to be completely satisfied with your home decor, so we offer a straightforward 30-day return policy for any unused items in their original packaging. Should your order arrive damaged or simply not suit your space, our team is here to assist with a quick exchange or full refund.
Initiate Your Return
Log in to our online portal with your order number and email address to select the items you wish to return and receive a unique RMA number.
Package Your Items
Carefully place the items back into their original boxes with all protective padding to ensure they reach our warehouse safely and undamaged.
Ship the Parcel
Attach the provided return label to your package and drop it off at your nearest authorized courier location, keeping the tracking receipt for your records.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing