Frequently Asked Questions
Everything you need to know about shopping with Dibor Home.
What are your standard delivery times and costs?
We offer standard delivery within 3-5 working days starting from £4.95. Next-day delivery options are available for orders placed before 1pm Monday through Thursday.
Can I return a personalized or bespoke item?
Unfortunately, items that have been personalized, engraved, or custom-made to your specifications cannot be returned unless they are found to be faulty.
What is your return policy for non-personalized items?
You can return any non-personalized items within 30 days of receipt. Items must be in their original packaging and in a resalable condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on the weight of your order and the destination country.
How do I care for my Dibor home accessories?
Each product comes with specific care instructions. Generally, we recommend hand-washing our glassware and using a soft, damp cloth for our metal and wooden home accents to preserve their finish.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.